Disappointment

Good day

I am really disappointed with the Standard bank process. I am a client of them for more than 10 years. Stared with a savings account now I have a check account. I recently app**** for a credit card and was declined. I was told to bring my ITS report after I informed the consultant that my record is clear as I recently opened a retails account. Left work early to go to the bank to take the document. Without anyone informing or coming back to me I had to leave work again early to go query. Only to be told the same things that my credit card application was declined. Old the consultant I am aware of that I’m wanting to n=know the reason. She then asked a colleague to assist her which I was told that I’m listed within Standard bank due to a savings account I had. No informed me as the account was closed with a minus balance. I stopped using that account as I was using the cheque account. My concern is what type of service is this and how do they really value their clients. What if I need a home loan in future should I go to another provider seeing that I’m listed with standard bank and not able to get anything from them yet other financial institution is willing to assist. Is this standard banks way of tell me I should have my salary paid into a different bank. It’s not like my cheque account is in a minus or anything. I’m really disappoint and will most defiantly share bad experience and wasted time with still no proper feedback. As I went to the bank again this morning only to be told that department is close