Disappointing Standard Bank building insurance client

Standard Bank building insurance has been the most unprofessional institute I have ever delt with since October 2022 when I logged a claim, not to mention the contractors they employ to come and fix and repair. 'Professional' contractors who replace tiles with a mismatch and claims the job has been done, starts the cleaning process of the damp damaged wall and leaves it as is, after I was told it was going to be repainted.

After numerous calls I have made to the contractors and Standard Bank, the contractors then informs Standard Bank they can't continue with the job they have started, so I was left with mismatched tiles in my bathroom and a damaged wall. Standard Bank then sends me an agreement of loss form stating they will pay me out for the mismatch of tiles, and that the bedroom will be repainted. I receive and email yesterday now stating that my claim has been unsuccessful, as it's not cover in my policy, yet I am to be covered as its stipulated in section A of the policy. All this is sent to me after they sent me the agreement of loss form where I had to fill out the form and send through my bank statement if I was not banking with them. This is STANDARD BANK BUILDING INSURANCE for you!