Disappointing services at its best!!!!

Ever since I have been using Standard bank, I have been having issues after issues, no one explained anything to me and started billing me every month and when I enquired about it, it was said that I owe them an amount is is almost like a loan but it is not a loan and I have to pay it. Its been back and forth regarding this until I got tired of fighting and decided to just pay the amount and close the account, but that was still a problem. I made a full payment of the amount on Saturday, today its Monday and went to the Sandton city branch to close the account, I waited for more than 2 hours yet they had less that 10 people to assist and by the time someone assist me, they tell me I cannot close the account, I still owe them more. To be honest, I am sick and tired of Standard bank and their sickening help, now I am calling the head office and guess what I have been holding since 13h30. They have no loyalty to their clients; I am very disappointed with absolutely everything!!!!!!!!!!!!!!!! @standardbank Sandton city, you serve bull**** services for people who come to ask for assistance coming from work!!!