Disappointing service : Standard Bank Private Banking Division

Disappointing service: Standard Bank Private Banking Division It is highly frustrating and disappointing as a Standard Bank private banking client that on request for a purchase invoice document from Standard Bank, that I had such a run around. What exacerbates the frustration is that this should be a readily available document on record, however you are transferred from one department to the other with no resolution of the customer request.

It is terribly unfair that a loyal client is negatively impacted on and frustrated by long turn-around times. Despite being a private banking client, the pain-staking processes one has to go through below is highly unacceptable and unfair: • one has to call the Vehicle Asset Finance (VAF) department and there too, one is told that the customer support agent cannot help (as she doesn’t have access) • then being directed to a Std Bank customer care call-in line (which doesn’t work as it doesn’t accept your reference number) • after escalating this back to one’s private banker, you are told to then wait for a 2/3-day turn-around for the document thereafter.

This long, unnecessary delays are total unacceptable and disappointing for a Standard Banking private client, and I shudder to think of what a regular Standard Bank client has to go through.