AK
Aviwe K
1 reviews | Active since Jan 2024
15 Jan 2024, 19:21
Disappointing service requesting assistance since October 2023.
I have been calling and emailing uCount rewards department and the Online Share Trading department since November 2023 requesting assistance with recovering money transferred from uCount amount to be sent to me via email and still have not received it. I have contacted the bank a number of times and I've just being sent from pillar to post, the uCount department said I should contact the Online trading department says I should contact uCount department. This has been quite frustrating because I am not getting any assistance at all.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
16 Jan 2024, 07:15Hi Aviwe
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply16 Jan 2024, 07:15
Official
Hi Aviwe
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
AK
Aviwe K's updateReviewer Update
17 Jan 2024, 07:34Good day
This matter still not been resolved and I haven't received any call at all from Standard Bank, so how is it the matter in the right hands but no one is contacting me to provide any sort of feedback.
This matter still not been resolved and I haven't received any call at all from Standard Bank, so how is it the matter in the right hands but no one is contacting me to provide any sort of feedback.
AK
Aviwe K's update17 Jan 2024, 07:34
Reviewer Update
Good day
This matter still not been resolved and I haven't received any call at all from Standard Bank, so how is it the matter in the right hands but no one is contacting me to provide any sort of feedback.
This matter still not been resolved and I haven't received any call at all from Standard Bank, so how is it the matter in the right hands but no one is contacting me to provide any sort of feedback.
Standard Bank's replyOfficial
17 Jan 2024, 08:21Good day Aviwe
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jan 2024, 08:21
Official
Good day Aviwe
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
22 Jan 2024, 12:01Hi Aviwe
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply22 Jan 2024, 12:01
Official
Hi Aviwe
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***