Disappointing Service from the Standard Bank Revolving Credit department.

I hope that you are well. I have been fortunate to have the best private banker. And he has worked very hard to help me restructure my debt. I recently went through an entire application to get a revolving credit/loan. I was approved. I accepted. However the concession letter never came through, no matter how many follow ups my banker made, he escalated to his manager, he logged an internal complaint, the offer even expired. I am so disappointed, not with my banker, but by the senior staff that have held my banker back. I recently switched homeloans from FNB to Standard Bank, all due to his persistence. I hope I do not regret my decision. I do expect this to be sorted out this week. I would not like to reapply for something I have already spent my energy on.