DISAPPOINTING SERVICE FROM STANDARD BANK WITH MY MISSING FUNDS

A client of mine from government paid money into my closed business account by mistake. I informed my client and they indicated that they will have to wait for a Rejection/Bounce back notification then they will re-run the funds and pay into an active account.

I went into a branch in westgate(Rdprt) and was advised to speak to my banker Vukani Dlamini and also speak to my branch in Rustenburg, there i spoke to Lesego Molate who is the branch manager, they are tell me that my funds are not eve tracable in their in-house/ suspense account. Lesego(branch manager) lodge a query on the 13th Feb with IT department within standard bank and IT advised that they will give feedback within 48 hours. Today is the 23rd of february and i am still waiting for feedback from IT of a giant bank like Standard bank to give feedback on where my money is.

When i follow up(me calling, as no one from Std Bank has called to give me feedback) i am told they are still waiting for IT with feedback; more that 7 days later. when called business direct, a lady checked on their system and indicated that nothing has been done.

Yesterday, 22 Feb i sent an email to complaints and got an auto reply message that a consultant will respond within 24 hours, today is the 25th Feb and am still waiting for the consultant to respond to my complaint.

I sent an email to a couple of individuals from standard bank and it is 12 hours later and i have not received any response

I belive my money is accumulating interest where ever it is within standard bank and am sure that interest will be paid to me aswell.

I am disappointed with the experience and service i have received so far with this bank.

Thapelo Rabaji (Thebeng Creations)