SS
Sphiwe S
1 reviews | Active since Dec 2015
26 Jun 2023, 12:05
Disappointing Service
Standard bank so disappointed, been banking with them for more than 10years. I finally got a pre approval for car finance, and just cos i just started a new job standard bank cant verify my new workplace and so on. They are failing to do due diligence on their side and find contacts of my employer now my finance is on a standstill as i must wait 3months so they see salary deposits coming in and then will i get final approval....even after requesting my employment contract...
Helpful (0)
Replies (18)0
Replies (18)
Standard Bank's replyOfficial
26 Jun 2023, 12:19Dear Sphiwe
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply26 Jun 2023, 12:19
Official
Dear Sphiwe
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
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Sphiwe S's updateReviewer Update
26 Jun 2023, 12:22Well this is the service that I got and to think that am a Presige client as well and the whole process took forever to begin with. Not happy with the servce at all.
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Sphiwe S's update26 Jun 2023, 12:22
Reviewer Update
Well this is the service that I got and to think that am a Presige client as well and the whole process took forever to begin with. Not happy with the servce at all.
Standard Bank's replyOfficial
26 Jun 2023, 12:25Dear Sphiwe
We acknowledge and apologize for the process delay. We have assigned one of our consultants to look into this matter and assist with escalations.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
We acknowledge and apologize for the process delay. We have assigned one of our consultants to look into this matter and assist with escalations.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply26 Jun 2023, 12:25
Official
Dear Sphiwe
We acknowledge and apologize for the process delay. We have assigned one of our consultants to look into this matter and assist with escalations.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
We acknowledge and apologize for the process delay. We have assigned one of our consultants to look into this matter and assist with escalations.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
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Sphiwe S's updateReviewer Update
26 Jun 2023, 19:27I received a call from one of your team members, she said she would get back to me today still no feedback. Am not understanding what the issue is right now, you guys are unable to google one's employer and get the latest location and contact numbers for you to do your verifications???
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Sphiwe S's update26 Jun 2023, 19:27
Reviewer Update
I received a call from one of your team members, she said she would get back to me today still no feedback. Am not understanding what the issue is right now, you guys are unable to google one's employer and get the latest location and contact numbers for you to do your verifications???
Standard Bank's replyOfficial
27 Jun 2023, 07:26Morning Sphiwe
Our team is still looking into this matter and we will be in touch with further feedback.
Please be on the look out for our feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
Our team is still looking into this matter and we will be in touch with further feedback.
Please be on the look out for our feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply27 Jun 2023, 07:26
Official
Morning Sphiwe
Our team is still looking into this matter and we will be in touch with further feedback.
Please be on the look out for our feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
Our team is still looking into this matter and we will be in touch with further feedback.
Please be on the look out for our feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
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Sphiwe S's updateReviewer Update
28 Jun 2023, 09:01Is there even anyone looking into this issue, its been 2days now since someone called and it seems like we getting no where a simple issue that can mt be resolved by a big bank!
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Sphiwe S's update28 Jun 2023, 09:01
Reviewer Update
Is there even anyone looking into this issue, its been 2days now since someone called and it seems like we getting no where a simple issue that can mt be resolved by a big bank!
Standard Bank's replyOfficial
28 Jun 2023, 09:28Dear Sphiwe
Our team is busy looking into this matter.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team ***
Our team is busy looking into this matter.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply28 Jun 2023, 09:28
Official
Dear Sphiwe
Our team is busy looking into this matter.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team ***
Our team is busy looking into this matter.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team ***
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Sphiwe S's updateReviewer Update
28 Jun 2023, 09:30Your team has been looking into the matter since Monday...
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Sphiwe S's update28 Jun 2023, 09:30
Reviewer Update
Your team has been looking into the matter since Monday...
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Sphiwe S's updateReviewer Update
28 Jun 2023, 12:56As I told your team, I will not do that and I requested information from her which she hasnt come back to provide.
Your service is simply pathetic, why should I be the one to complain further simply because you guys cant do further investigations and verifications.
Your service is simply pathetic, why should I be the one to complain further simply because you guys cant do further investigations and verifications.
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Sphiwe S's update28 Jun 2023, 12:56
Reviewer Update
As I told your team, I will not do that and I requested information from her which she hasnt come back to provide.
Your service is simply pathetic, why should I be the one to complain further simply because you guys cant do further investigations and verifications.
Your service is simply pathetic, why should I be the one to complain further simply because you guys cant do further investigations and verifications.
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Sphiwe S's updateReviewer Update
28 Jun 2023, 14:22Maybe you should consider updating your internal database or have ways of obtaining new details for out of date data. Your verification has to be unsuccessful because your internal data is outdated and you guys are not doing anything to obtain the latest data or even getting details of my employment. You cant tell me that you are unable to verify an international company, thats purely nonsense and I wonder if these is how you treat everyone.
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Sphiwe S's update28 Jun 2023, 14:22
Reviewer Update
Maybe you should consider updating your internal database or have ways of obtaining new details for out of date data. Your verification has to be unsuccessful because your internal data is outdated and you guys are not doing anything to obtain the latest data or even getting details of my employment. You cant tell me that you are unable to verify an international company, thats purely nonsense and I wonder if these is how you treat everyone.
Standard Bank's replyOfficial
28 Jun 2023, 14:37Hi Sphiwe
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply28 Jun 2023, 14:37
Official
Hi Sphiwe
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
SS
Sphiwe S's updateReviewer Update
28 Jun 2023, 14:40I Hope its in the right hands and it will be sorted, because clearly am not understanding why a simple issue of you getting update data on your side and doing the required verifcation, i mean there is google for heavens sake! And clearly someone is not doing their job because you would have looked and updated your database if you wanted to
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Sphiwe S's update28 Jun 2023, 14:40
Reviewer Update
I Hope its in the right hands and it will be sorted, because clearly am not understanding why a simple issue of you getting update data on your side and doing the required verifcation, i mean there is google for heavens sake! And clearly someone is not doing their job because you would have looked and updated your database if you wanted to
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Sphiwe S's updateReviewer Update
28 Jun 2023, 14:43like i said clearly they are other better clients than the rest of us!
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Sphiwe S's update28 Jun 2023, 14:43
Reviewer Update
like i said clearly they are other better clients than the rest of us!
Standard Bank's replyOfficial
28 Jun 2023, 15:17Standard Bank's reply28 Jun 2023, 15:17
Official
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Sphiwe S's updateReviewer Update
29 Jun 2023, 08:01Please provide feedback, no one has made contact as yet after your respond. I hope you guys are looking into the matter as i received a msg saying the issue was resolved. "Standard Bank: Service request no. ***, has been resolved. You will be contacted with the details. Queries: ***."
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Sphiwe S's update29 Jun 2023, 08:01
Reviewer Update
Please provide feedback, no one has made contact as yet after your respond. I hope you guys are looking into the matter as i received a msg saying the issue was resolved. "Standard Bank: Service request no. ***, has been resolved. You will be contacted with the details. Queries: ***."
Standard Bank's replyOfficial
29 Jun 2023, 08:50Dear Sphiwe
We will follow up with our team.
We will be in touch with further feedback.
Our sincere apologies for the inconvenience caused.
Kindest regards, Standard Bank Hello Peter Team***
We will follow up with our team.
We will be in touch with further feedback.
Our sincere apologies for the inconvenience caused.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply29 Jun 2023, 08:50
Official
Dear Sphiwe
We will follow up with our team.
We will be in touch with further feedback.
Our sincere apologies for the inconvenience caused.
Kindest regards, Standard Bank Hello Peter Team***
We will follow up with our team.
We will be in touch with further feedback.
Our sincere apologies for the inconvenience caused.
Kindest regards, Standard Bank Hello Peter Team***
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Sphiwe S's updateReviewer Update
29 Jun 2023, 14:28Still no contact from your team, are even working on this issue or not?
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Sphiwe S's update29 Jun 2023, 14:28
Reviewer Update
Still no contact from your team, are even working on this issue or not?
Standard Bank's replyOfficial
29 Jun 2023, 18:04Dear Sphiwe
Kindly note as we stated in our previous communications, the outcome of this matter remains unchanged.
Should you require further assistance with anything else, please feel free to contact us.
Kindest regards, Standard Bank Hello Peter Team***
Kindly note as we stated in our previous communications, the outcome of this matter remains unchanged.
Should you require further assistance with anything else, please feel free to contact us.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply29 Jun 2023, 18:04
Official
Dear Sphiwe
Kindly note as we stated in our previous communications, the outcome of this matter remains unchanged.
Should you require further assistance with anything else, please feel free to contact us.
Kindest regards, Standard Bank Hello Peter Team***
Kindly note as we stated in our previous communications, the outcome of this matter remains unchanged.
Should you require further assistance with anything else, please feel free to contact us.
Kindest regards, Standard Bank Hello Peter Team***