Disappointing Service

I have been a customer for SBSA for 17 years and have always received excellent service from the financial institution. Recently I am not sure whether its this working from home that the world has adopted or whether its time for change on my side, the service I have been receiving lately is not like SBSA, I am very disappointed. I called their debt care service line and spoke to a young man by the name of Themba, he was very impatient on the call. I offered my details, but he didn’t want to take them, he sounded too eager to transfer me elsewhere. I explained that I have been calling about the same thing for the past few days and I’m not getting any joy, he told me there’s nothing he can do, but send an email like all the 10 people I spoke to before him. I asked to speak to his manager, he yawned and told me that he’s working from home and there’s no manager here. LOL, I could hear how proud he was of himself for providing straight answers that were absolutely useless to me. The young man lacked empathy, he was in rush to get rid of me - it was like he was actually busy with something when my call came through and I was basically disturbing him. When I called I was annoyed by the fact that I have been waiting to be serviced by the debt care center for a couple of days and I’m sadly still waiting, now I am double annoyed by the service I received from Themba. I am what they call a loyal client and that’s why I’ve banked wit SBSA for 17 years. I am really hoping for a positive outcome from this HP review. I don’t think I’m ready to switch banks, but if SBSA doesn’t want my business anymore I will gladly leave and take all my accounts and friends and family’s business as well.