Disappointing Service

I opened this bank for convenience, but convenience in Standard Bank is short lived.

I am writing this review out of deep frustration with the poor service I’ve consistently experienced at Standard Bank for the last 2 months. It's s clear that customer satisfaction is no longer a priority.

Firstly, the response times to emails are shockingly slow, getting help is a painfully drawn-out process. Basic transactions take far longer than necessary, and there was a lack of urgency or professionalism. Simple requests are met with vague responses.

Additionally, the digital services are unreliable. When reporting these issues, regarding the app or online banking, the support offered is either generic or leads nowhere. Even with that expressed, assistance is fruitless.

There’s no sense that Standard Bank values its customers' time or loyalty.