Disappointing service by Standard Bank

This is a review of a previous complaint lodged by me, concerning an investment with standard Bank. My issue was not resolved, however they did give me a hearing and provided all the documents pertaining to the investment, previously not seen by myself. On reviewing the documents, I discovered that the first part that was supposed to be completed by myself to determine if the investment suited my needs, was actually **********ly completed by a consultant, Sandy Sobramomey. The information was incorrect and was very clearly falsified to make me a suitable candidate that benefited her handsomely. Unknowingly I completed the rest of the documentation. As a result, Standard Bank refused to resolve my issue. However, they mentioned to me in an email that they realised that the employee acted **********ly and took the necessary measures to reprimand the employee, without going into detail. I entered the contract based on the misrepresentation by their employee, whom they admitted acted **********ly but my situation remained unchanged. The ombudsman said that they could not intervene because it took place longer than 3 years ago. I am a client of standard Bank for over 35 years and I am most disappointed with the outcome.