KK
Kirsten K
1 reviews | Active since Jan 2024
28 Apr 2026, 17:47
Disappointing service
One would hope that any transition to a new system would be smoother with a bank such as Standard Bank SA. With more than 5 attempts, more than 2 log ins, 2 visits to the branch, receiving a notification and scanning the QR code to approve a transaction has still not been successful. Am not impressed
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Standard Bank's replyOfficial
28 Apr 2026, 17:57Dear Kirsten,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the difficulty you’ve experienced while navigating the new system. We understand that changes like these can be frustrating, especially when processes do not work seamlessly on the first attempt.
Please note that the recent updates were implemented to enhance security and improve your overall digital banking experience. While there may be an adjustment period, these measures are designed with your protection in mind.
That said, the experience you’ve described — including multiple attempts and branch visits without resolution — is not expected.
We would like to ensure that you are able to successfully complete your transactions.
Our team will reach out to further assist.
We appreciate your patience and understanding during this transition.
Kind regards,
Standard Bank Team
Thank you for taking the time to share your feedback.
We’re sorry to hear about the difficulty you’ve experienced while navigating the new system. We understand that changes like these can be frustrating, especially when processes do not work seamlessly on the first attempt.
Please note that the recent updates were implemented to enhance security and improve your overall digital banking experience. While there may be an adjustment period, these measures are designed with your protection in mind.
That said, the experience you’ve described — including multiple attempts and branch visits without resolution — is not expected.
We would like to ensure that you are able to successfully complete your transactions.
Our team will reach out to further assist.
We appreciate your patience and understanding during this transition.
Kind regards,
Standard Bank Team
Standard Bank's reply28 Apr 2026, 17:57
Official
Dear Kirsten,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the difficulty you’ve experienced while navigating the new system. We understand that changes like these can be frustrating, especially when processes do not work seamlessly on the first attempt.
Please note that the recent updates were implemented to enhance security and improve your overall digital banking experience. While there may be an adjustment period, these measures are designed with your protection in mind.
That said, the experience you’ve described — including multiple attempts and branch visits without resolution — is not expected.
We would like to ensure that you are able to successfully complete your transactions.
Our team will reach out to further assist.
We appreciate your patience and understanding during this transition.
Kind regards,
Standard Bank Team
Thank you for taking the time to share your feedback.
We’re sorry to hear about the difficulty you’ve experienced while navigating the new system. We understand that changes like these can be frustrating, especially when processes do not work seamlessly on the first attempt.
Please note that the recent updates were implemented to enhance security and improve your overall digital banking experience. While there may be an adjustment period, these measures are designed with your protection in mind.
That said, the experience you’ve described — including multiple attempts and branch visits without resolution — is not expected.
We would like to ensure that you are able to successfully complete your transactions.
Our team will reach out to further assist.
We appreciate your patience and understanding during this transition.
Kind regards,
Standard Bank Team