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OM
Orkney M

1 reviews | Active since Nov 2020

19 May 2025, 15:32

Disappointing service

I have been querying about interest charged on my bank accounts for a very long time and not getting feedback. Disappointing service!

0
Replies (13)
Standard Bank
Standard Bank's reply19 May 2025, 15:34
Official
Good day Orkney, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***
OM
Orkney M's update21 May 2025, 08:56
Reviewer Update
Good day. I still have not received feedback.
OM
Orkney M's update05 Jun 2025, 09:46
Reviewer Update
Good day

I am still awaiting feedback on my query. Please advise.

Thank you
Standard Bank
Standard Bank's reply05 Jun 2025, 10:04
Official
Dear Orkney 

We will follow up with our team and we will be in touch.

Thank you

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
OM
Orkney M's update19 Jun 2025, 15:40
Reviewer Update
Good day. My complaint is still not resolved and I am not getting feedback. Please provide feedback. Thank you
Standard Bank
Standard Bank's reply19 Jun 2025, 15:50
Official
We understand how important this matter is to you and want to assure you that it is being treated as a priority. 

Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible. 

We truly appreciate your patience during this time.

Thank you.

Kindest regards,
Standard Bank Hello Peter Team
*** 
OM
Orkney M's update23 Jun 2025, 19:55
Reviewer Update
Good day.

It's been over a month and I am still waiting for the matter to be resolved. This is unacceptable. Can I have a feedback within this week?
Standard Bank
Standard Bank's reply23 Jun 2025, 22:33
Official
Dear Orkney,

We apologize for the delay in resolving this matter.  

We understand your frustration and assure you that we are working diligently to address the issue. 

We will follow up on this and ensure you receive feedback as soon as possible

Thank you for your patience and understanding.

Kindest regards,
Standard Bank Hello Peter Team
*** 
OM
Orkney M's update27 Jun 2025, 10:58
Reviewer Update
Good day.

I still have not received feedback from your team

It really feels and seems that Standardbank is not taking customer service seriously. Please escalate this matter to Standardbank CEO office or inbox his office contact details.

Thanks



OM
Orkney M's update30 Jun 2025, 11:55
Reviewer Update
Good day. I doubt this matter will ever be reviewed by your team, as promised a month ago, hence my request for the CEO office contact details for escalation purpose. Please inbox the CEO office contact details. This level of poor customer service and lack of communication on this matter is unacceptable.
OM
Orkney M's update01 Jul 2025, 13:48
Reviewer Update
Good day

Still no feedback/back???

By what date will get feedback?
OM
Orkney M's update03 Jul 2025, 11:21
Reviewer Update
Good day.

Still no word/feedback. Please inbox me the requested escalation contact details by today.
OM
Orkney M's update04 Jul 2025, 07:03
Reviewer Update
Sadly, still NO response/feedback! Please inbox me the requested escalation contact details.
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