Disappointing Service and Unresolved Prize Money Issue

I am extremely disappointed with the service I have received from Standard Bank. Their consultants have proven to be clueless and unhelpful in addressing my concerns.

Last month, I participated in a business competition organized by Standard Bank and was awarded second place, entitling me to a prize of R20,000. However, despite opening a business account as per their request, I have yet to receive the prize money. It has been almost a month, and the lack of communication and failure to provide any time frames for resolution is unacceptable.

The handling of this matter has left me feeling frustrated and undervalued as a customer. I urge Standard Bank to take immediate action to rectify this situation and provide the prize money owed to me. The lack of transparency and prolonged delay reflect poorly on the bank's commitment to customer satisfaction.

I hope that by sharing my experience, Standard Bank will take notice and address these issues promptly to ensure that other customers do not encounter similar disappointments.

Sincerely,