Disappointing service and expensive bank charges

I recently upgraded my bank account with standard bank from a student achiever account to a gold Chequers accoun and after receiving the new card, it was found to be defective , the assistant was aware of this , when he tried to use the card, it would say chip error and he then advised that it is a defective card and I will need a new replacement card which he ordered for me. This was not at all my fault. Now I see on my bank statement that I am being charged a card ‘replacement fee’ . I am really saddened by the way this situation has been approached . I had to take two days off for this as Standard Bank charges R200 odd to have cards delivered to you, so you actually physically have to go into the branch which is not only costly, inconvenient but also puts you at added risk of covid.