DISAPPOINTING SERVICE.

Hello Peter,

I am disappointed with Standard bank as they failed to rescue by business operation during this hard times of 2020. As a SME supplier to the local mines I app**** for a overdraft amount to standard bank on the 3rd of December as the business received PO more than 250k from the client.

I submitted all requested documents as well as the PO received and they advised that the turnaround time to approve or decline the application is 5 working days. When I requested outcome of the application after the 5 days the banker cannot respond.

I took the matter to the complaint department on the 24th and before COB I received a call from the senior staff by the name of Gugu Maposa apologize for the delay of the application and he promised that the application was sent to credit and they will make sure the money is loaded on Monday.

On Monday morning Gugu Maposa tried to call me and I was not available on the line he send email that they will still give feedback before COB and when i rep**** to the email I received an automatic reply that he is out of office until the 4th of 2021. I forward the email to his team and copied the banker Maria Lekwadu but no response. On Tuesday morning I called Gugu's senior Bongani Thabethe and he advised that he will liaise with Gugu and come back to me. Laster on the afternoons I called again Bongani he explained that they investigate the banker and they were suppose to move the account to someone of which was not done.

After discussing with Bongani over the phone Gugu Maposa also called that the application is on hold as they conduct some investigations with the banker and asked why they delay me so long after they promised me they will load the money on Monday.

Currently the business can be at risk to lose business trust and reliability as it failed to supply before the mines operation closes on the 14/12/2020 and will still fail to supply when they reopen on the 04/01/2021. All the outstanding PO can be deleted as well.

I jus feel that the bank treated me unfair and put my business operation at risk for something they should have investigated and have a verdict in 10 working days so that if the application is declined I can put contingency measures.