disappointing service

We app**** for an advancement on our bond 7weeks ago.<br> After constant follow up, we finally received a quotation yesterday and the purchase figure is incorrect.<br> This morning my fiance spoke to Naomi to rectify the quote and she assured the correct document would be sent by 13:00 as she has escalated the issue. It is 15:20 still waiting and cant get hold of anyone.<br> So so so so frustrating and exhausting!!!! We just cannot continue to struggle like this. What must a person do to get decent service from Standard Bank?