Disappointing Service

I went to standard bank at Diepkloof square on the 16 July 2015. Firstly I wanted to stop a debit for 2 months and start it again at the end of September 2015 then the consultant told me that this was not possible and I accepted that. My second request ...I asked for money from my 32 days' notice. This money should have been available for me to use on the 31 August 2015 and I still have not received MY MONEY. Now I have to go back to 1 of the branches again, this is an inconvenience and because of someone's incompetence I will be paying a service fee for something that I have asked for and paid for again!!!.........I am not happy about this at all. I am really disappointed.