CW
Cuan W

1 reviews | Active since Apr 2013

10 Sept 2018, 18:40

Disappointing service.

A few years ago I made some bad decisions and had to go under debt review. I had my vehicle and overdraft with standard bank and they were both under debt review. I have never missed a payment but I have short paid 3 months by making a finger error. I quickly rectified the problem and standard bank resumed the debt review. I still have 3 years left but u have recently received enough cash to settle my debt. It took 2 weeks for standard bank to advise on the settlement amounts and besides that they have charged me for all sorts of finance charges and incorrect interest compared to the Court order. They gave me 3 days to settle which I did even though the amount was more than what it should have been. I then ask for a settlement in my overdraft and I only receive the docs this morning from my debt councilor and it was sent to them in the 8th September 2018 and expired on the 8th September 2018 which was a Saturday which not everyone works. I am so disappointed with the service from standard bank and I will be moving all my accounts away from you once Settled. If I ever get the actual chance to settle. Thanks for over charging and not taking accountability for anything. Definitely moving!!

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Replies (2)
Standard Bank
Standard Bank's reply11 Sept 2018, 09:00
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply13 Sept 2018, 14:10
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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