Disappointing Service

On the 18th of Dec 2019 I had app**** online for a credit card(Which was pre-approved on the site the same time )on the same day I had called into the bank to find out if my application was all in order since I received an email stating some documents where missin,the lady I had spoke to had said I should give them 24 hours and if they need anything they would let me know ...A week had gone by and no communication from the bank at all ,I had made in numerous phone calls to the bank at my own expense everytime their sales department would just not answer and leave me on hold ...On my last call which was the 27th of Dec 2019 I expressed my frustration to the customer service lady all she did was said it's not her fault it's the sales department took down my contact details and told me she would get someone to call me ,and still no communication from the name regarding the status of the application ...Such poor service from such a big well know bank ..Even more so the Agents on the phone behave as if they are doing you a favour when in honest fact its suppose to be the other way around ...