PJ
Percy J
1 reviews | Active since Nov 2023
26 Nov 2024, 09:40
Disappointing errors and Telephone procedures
Completely disappointed in Standbank, what is the point of having a call Centre when your query cannot be resolved telephonically. I have received a message from standard bank and it makes no mention that my account has been blocked and that I can now use my account, I have tried multiple times to make a payment for my term loan account to close it off but there's always an error. I have made mention that my working hours do not permit me to visit a branch it impossible for me and I have pleaded many times to be helped telephonically but all the damn advisors say they cannot do anything - are there no procedures to assist in this matter at Standard bank I well renowned bank in south africa. I'm just asking for assistance to get on with my account and payments
Helpful (0)
Replies (6)0
Replies (6)PJ
Percy J's updateReviewer Update
26 Nov 2024, 10:23Why send an SMS and not mention that the account is locked and that I need to visit a branch, why can't I do things telephonically why?
PJ
Percy J's update26 Nov 2024, 10:23
Reviewer Update
Why send an SMS and not mention that the account is locked and that I need to visit a branch, why can't I do things telephonically why?
PJ
Percy J's updateReviewer Update
26 Nov 2024, 10:24On top of that your websites and app always give some technical error
PJ
Percy J's update26 Nov 2024, 10:24
Reviewer Update
On top of that your websites and app always give some technical error
Standard Bank's replyOfficial
26 Nov 2024, 10:26Good day Percy,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Nov 2024, 10:26
Official
Good day Percy,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
27 Nov 2024, 10:50Good day Percy.
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Nov 2024, 10:50
Official
Good day Percy.
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
PJ
Percy J's updateReviewer Update
27 Nov 2024, 11:01I can confirm that yes my query has been resolved and I'd like to thank Gordon Bila who assisted me with patience I was utterly frustrated honestly but he managed to provide reassurance that he will have my matter sorted. Thank you Gordon I hope that it's just smooth sailing from here on with Standard Bank
PJ
Percy J's update27 Nov 2024, 11:01
Reviewer Update
I can confirm that yes my query has been resolved and I'd like to thank Gordon Bila who assisted me with patience I was utterly frustrated honestly but he managed to provide reassurance that he will have my matter sorted. Thank you Gordon I hope that it's just smooth sailing from here on with Standard Bank
Standard Bank's replyOfficial
27 Nov 2024, 12:00Hi Percy
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply27 Nov 2024, 12:00
Official
Hi Percy
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***