Disappointing Customer Service (Standard Bank VAF division)

#BlackFriday As a loyal and long-standing Standard Bank client, I was utterly disappointed by the manner in which my Vehicle Asset Finance (VAF) account was handled by the bank.

Until the instating of a current helpful private banker, (after me requesting a change of branch), the VAF account management had never been explained to me before.

As a result, in navigating through the settlement process, the process impacted negatively on me (despite me maintaining a clean and healthy credit score /record on my profile). Despite several attempts to get assistance, the process was delayed and the banking system incorrectly reflecting an arrears (outstanding settlement or instalment)

Fortuitously, this was picked up by some external parties in other dealings I have with associate banks and investment companies (such as African Bank, Sanlam etc. ... as a bad indication of my debt management on my accounts).

I find it totally unacceptable and unfair to have a good standing customer compromised & one's financial status *****ed as a result of technical system glitches by Standard Bank. (namely the VAF settlement amount reflecting as due prematurely on my account when it was only due on the 31st October)

It would be helpful to me to have a written statement/ response from your VAF division stating that this was a technical error ( and that my account was not in arrears of any sorts ). I will thereafter make contact with the parties concerned and vindicate my financial status (which has caused me an unnecessary level of distress). I request an acknowledgement of receipt of this communique / mail and await the written confirmation of the Standard Bank technical error, which has grossly inconvenienced me.

#BlackFriday