Disappointing Customer Service

Ref Number ***evana<br> <br> Signing of Documents<br> <br> I app**** online for a Standard Bank student loan of which I was approved for. The online process was sleek and great experience. I then received an sms to go sign documents at the Sandton City Branch.<br> I went to the branch last week, 3 June 2015 was assistant by one of the ladies who manage the reception desk. I signed contract documents and left supporting documents with the same person (whose name I unfortunately don't remember). <br> Since the 3rd of June I have received no response. I've called , written e-mails to no avail. The last e-mail response gave me a number to call, of which I did and it turns out its an invalid number. <br> <br> What was such an excellent service in the beginning has turned into a nightmare. I need to understand what has happened to my signed documents (customer protection of info is key for the bank) at this stage no one can give me a straight answer. All I get is 'the computer says your contract has been sent to the Sandton Branch'. Not good enough. As I have signed and waiting for funds to be transferred.<br> <br> Trust you will be able to assist.<br> <br> <br>