DISAPPOINTING - appauling service

Very disappointed with Standard- they claim to 'move their client foward', but thats not the case. Had a VAF account with Standard Bank, my insurer then paid out the claim, but there was a shortfall that I ultimately paid off. Account has a zero balance.

My insurer and me had an unifinished as they paid out a lot lesser than what we initially agreed. I laid a complaint with the Ombudsman and they ruled in my favour and was instructed to pay an additional amount towards the payout. They then paid the amount into the VAF Account.

it has taken me more than 3 weeks to get standard bank to refund the money into my account. I always have to call them and email them...they dont even acknowledge receipt of the mails. if you phone 15 min 16h30 knock off time- they do not pick up their lines.

Really appauling service from Standard Bank. Certainly not moving me forward. I WANT MY MONEY. I am not being impossible, I just need a client-centric organization to deal with.