DISAPPOINTING AND *********** SERVICE FROM STANDARD BANK

I am utterly disappointed with Standard Bank level of competence as well as service. After i had Noticed a ********** transaction went off on my account, I asked the ***** division to stop my card BUT it was not! I then went in to the bank to get a debit card in the interim and was informed that my old card was not stopped. I was beyond upset. they then stopped it and ordered a new one for me. Thereafter, I took time off work and went in to collect my "NEW" card but guess what, that was not even ordered. Its been 2 weeks and I still don't have my new cheque card. I have no words to describe how upset I am!. I am seriously thinking of moving my accounts!!!!