Disappointing and bad service

I Went to the branch to collect a card I was told to wait in a very long que and the gentle man kept disappearing with the laptop and helping other people with the telephone banking who came after me I then asked one of the tellers to point me to the branch managers office the gentleman just gave me this nonchalant look and said to go yet again to the meet and greet guy who was piled with customers. This branch is always slow and they take too long to assist customer especially after 16:00 they always drag their feet. I left without being assistant as the very same guy who needed to issue our cards was socialising with co-workers and proving a point as I had a right to ask why he is taking so long. the service was just disgusting and poor as always.