Disappointing - absolutely NO FEEDBACK

I am not a Standard Bank account holder but I decided to make use of their services for a revolving plan. The entire process was done online and it went so smoothly. I even created a profile, upon completion I got to the confirmation screen that confirmed the approved amount and also notified that I will receive feedback within 24 hours. I was so pleased with the entire process, even considered switching banks..... This was done on the 7th of Jan. I phoned in on the 11th just to be told that there is no pending application on my profile!! The lady said that someone was supposed to phone me back. She eventually told me what I need to send in via e-mail and gave me the e-mail address of Nonhlanhla Mahlangu. I am still waiting for feedback and have run out of patience. <br> <br> Please let me know what is happening.