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nomkhitha N

1 reviews | Active since Nov 2016

08 Nov 2022, 08:36

disappointing

i was at the bank last month to check if account is active and wanted to use it again so i went to my shops to change my account to the standard bank account but to my surprise I've been told they cant update my details to my standard bank account cause its not active even capitec bank they tried to add my standard bank account and it shows my account is not valid and when i left the bank at standard bank they gave me assurity that my account is active what could be the reason for this ?cause i even changed my account with my employer for my salary to be paid to standard from this month but this account shows invalid at other companies for my pavements

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Replies (6)
Standard Bank
Standard Bank's reply08 Nov 2022, 08:40
Official
Hi Nomkhitha

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 
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nomkhitha N's update08 Nov 2022, 14:28
Reviewer Update
i still have not recieved any call from the bank and im afraid i already gave my employer my standard bank account for my salary to be paid in it this month which means there is A HOLD on the account preventing capitec to update my account for my funeral policy to deducted this month from this standard bank account please check for me whats the hold/stop status on this account *** cause i cant afford not to get my salary this month because ive decided to use my standard bank account and what ****es me off the most when i went to the branch the manager "yusuf" assured me that the account is active and there is nothing wrong with the account and i already submitted this to my employer for my salary to be paid in it i need urgent feedback now please ive been waiting since the morning for feedback your service is slow and very poor just like in your branches always dragging everything my number ***
Standard Bank
Standard Bank's reply08 Nov 2022, 14:48
Official
Hello Nomkhitha

Thank you for getting back to us, we have requested one of our consultants look into this matter and provide feedback. 

 Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team *** 
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nomkhitha N's update09 Nov 2022, 16:16
Reviewer Update
i have been looking out since the 8th still no call from standard bank why ? if my salary pay bounce on the 25th because of this stop on the account what then should happen? cause no one has contact me still haibo service level of this bank is the pits yhooooo
Standard Bank
Standard Bank's reply09 Nov 2022, 17:07
Official
Good Day Nomkhitha

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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Standard Bank
Standard Bank's reply14 Nov 2022, 16:20
Official
Hi Nomkhitha

Thank you for allowing us the opportunity to look into your matter. 

An email response has been sent to you today 2022/11/14. 

We appreciate your support and loyalty. 

Standard Bank Help Centre
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