Disappointing

I received an SMS from Standard Bank advising me that my debit card will be expiring next month and I need to go into the bank to collect a new card. So I called the Standard bank enquiries number to check if there Kloof branch was open for business as it has been closed due to Covid and I was not aware if they opened again. After a long wait on the line I managed to get a hold of a consultants he said he was not sure if the branch was open and said he will find out and he put me on hold. After holding on the line for 6 minutes for him to return with an answer I had to cut the call as he never returned to provide me with an answer. Is it that difficult for this huge Bank to load all there branches on there website and list if they are open or not trading due to COVID? Can they create a website that you can access these details? If it is available on your website then make it easier to find. I have been dealing with Standard bank for a number of years and I am just tired as they not making our lives easier just more difficult. If I had to call or email my Prestige banker her first response is I cannot do that please contact the bank as I'm operating from home or I do not have access to do that, so what is the point of all these individuals that they pay but cannot assist a customer when you need them to do so. All I want is for someone at Standard bank to answer if there Kloof branch is open and operating for business so i can collect a new card Disappointing