Disappointed with Vehicle Finance Payment Holiday

Item: Standard Bank
Rating: 1
Author: Tanya van der Linde

I'm so disappointed in Standard Bank. I've been sending emails daily requesting a payment holiday on my vehicle finance account. This morning I received a sms informing me that my account is in arrears. After calling the call centre I was informed that I do not qualify for a payment holiday because my account is only 4 months old and now in arrears. The account is in arrears with 2 days.

I have an excellent credit record, never missed a payment on any of my account anywhere. Why would Standard Bank not assist me???

Since I've opened my account I've only had good service But obviously the good service end after you've opened the account. Getting assistance and help from them is a different storie.

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

02 Apr 2020, 10:51

Dear Tanya

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

***

Standard Bank's reply02 Apr 2020, 10:51

Official