Disappointed with the bank

Im so disappointed with Standard Bank right now. So I needed a commissioner some documents. I've been doing it at banks for the past years. So I walk into the Sandridge branch and I ask for a person to commission mu documents for me. Firstly there is no service champion so I walk up to this lady at client services. She just looks and me then I asked if I could commission my documents. She start fiddling around her desk then she asks me if I bank with Standard Bank. I said no, she then says I cant help you. Im lost for words looking at her and then she calls the next person in the queue whilst Im still standing there. Don't you think this could have been a perfect chance for the bank to sell me it's products? As it is Im shopping around for a new bank as my bank is failing with unauthorised debit orders. Guess what Standard Bank is off the list. It's such a shame because the banking industry is becoming very volatile with Bank Zero and Discovery bank soon to launch. You got to relook at your customer experience at branches. I am just baffled on how I was treated at the branch. My words to here were WOW