Disappointed with Standard Bank Service

Item: Standard Bank
Rating: 1
Author: Claudeen M

After my mom requested a payment break on her vehicle loan and was approved the money was still debited off her account. She was then promised a refund within 2-7 days and 2 weeks later still no refund has been received. We have called countless times and been promised that the matter will be escalated and still no success.

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Replies (1)

Standard Bank's replyOfficial

02 Jun 2020, 16:41

Dear Claudeen Mash

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply02 Jun 2020, 16:41

Official