DISAPPOINTED WITH STANDARD BANK CONDUCT

My bank account is overdrawn because of an unauthorised stop order from Standard Bank. I was not told or informed about this, it was just a shock to find my account overdrawn. I called the bank to rectify this matter on the 13 December 2024. A consultant promised to send an email to the concerned section so they can rectify it.Nothing happened. I sent an email to the standard bank on the 14 December 2024. On the same day I got a response that I must send my details so that this matter can be sorted which I did. Today 17 Decemeber 2024 I received a reply that I need to contact "earlydebits" to rectify this. Im really disappointed with this conduct of my bank. if they wanted to change my stop order dates , it is fair that they inform me and get my reply before proceeding. I could have made funds available. But they just did this without informing me. Right now my account is overdrawn and I cannot perform any transactions there and in future they will say I conduct my account poorly whereas it is them who caused this mess.They know my paydate and if they wanted some changes they know where to find me. Can they please rectify this matter immediately and inform me what caused this so that it does not happen again.I want to be able to make deposits in my account again, but at the moment whatever Is put in will be eaten by the overdrawn status of my account.