Disappointed to the core

I’ve had *****ulent activities in my Standard bank account with strange accounts debiting different amounts from my cheque account. I notified the bank, they flagged and locked the account forcing me to transact by transferring money into the credit card or my daughter’s account. After a month of waiting to get a new card, I experienced the same from the credit card, I reported the issue but I couldn’t allow them to lock the card because at that time I was still waiting for the cheque card replacement. My current issue is that no mandates can be received from the app, my app dashboard is a mess and I keep calling and being transferred to the digital team without any success. When I log calls with my banker she tells me to be patient (for how long when I waited for two months now with back to back issues?). Previously I asked that they remove her from my account and they haven’t done it. The woman doesn’t care about anything that I report to her. I’ve had it with Standard Bank. To think that I’ve been using this bank for more than 25 years ****es me off. Why do I have such loyalty towards them when all they’re showing me is how much they don’t care about their clients. It’s even worse since I started their Prestige account. Absolute nightmare!!!