Disappointed Standard Bank client

I was phone ****med of a significant amount in December 2023. I was instructed by Standard Bank ***** department to report it to the police & provide the Bank with the police documents and my affidavit. I did that within 48 hours of the **** occurring. I received a phone call from Standard Bank ***** department indicating they were investigating. On January 10th 2024 I received a second phone call from the ***** case investigator indicating they had managed to retrieve about two thirds of the money ****med from me. To date, I have not seen the money, and have tried on numerous occasions to get an update and have not received a response, I have also tried other avenues in Standard Bank and cannot get an answer out of anyone. I will be closing my account with them due to the complete absence of interest & engagement. Disgraceful service from this bank.