Disappointed, **** service received.

I have been a standard bank client for over two decades. I made contact with standard bank on the 5th May 2026 . I was taken through the process where a decision was made. Fast forward my request was not as agreed. I received communication regarding the new resolution date. Thank you to Jonas Mashaba, he really tried and he did put effort. I sent a follow-up email this morning 2/06/2026. The only feedback i am getting is an entire new address to make a follow- up on. Standard bank is able respond to me and say " No query sent to this mail will be dealt" but they are failing to provide feedback. How many emails should one send in order to be take seriously????? Mosa M. Matabane , after so many back and forth emails , almost a month later, you send me such an email.........707