UM
Unathi M
1 reviews | Active since Aug 2014
01 Apr 2021, 16:34
Disappointed service
App**** for loan on the app, received an email confirming that it has been approved but no amount advanced. I sent an email to *** and hasn’t been correspondence yet. I have been waiting for over 5 days and when I called the call centre I was informed the issue is not known why the amount was not advanced in my account, there is no SLA/turnaround provided when the issue will be resolved. When one applies for a loan it is not for fun but for a need but it is disappointing when that is it met !!
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Standard Bank's replyOfficial
01 Apr 2021, 19:20Hello Unathi Mapasa
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)***********
Standard Bank's reply01 Apr 2021, 19:20
Official
Hello Unathi Mapasa
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)***********