Disappointed service

There has still been no response from Standard Bank.

Standard Bank, it seems as though your team is ***********!

Last week Monday(the 1st Aug), I called through for a credit card limit increase which was approved. I was then asked to send through documentation (just short of a blood test). I sent these documents through to ***.

A whole 48 Hours went by and there was no response from anyone. On the 4th Aug, I called through asking on the status, they said they were waiting upon more documentation (like seriously). I then involved my Prestige Banker (Victor Thebe). Victor required more information which i then sent through and then everything went quiet.

Today is a week (yes, a week and more) whereby i am waiting. Today I received a call from a Banker named Megan asking me to go into a bank to get validated? What year are you guys doing banking in? This is 2022 Standard Bank, why do you inconvenience a Client?

You clearly place the product at the centre and not the Client? I would like you to really have a hard look at your ridiculous process. I am a Client for over 20 years.

Before you respond, please send this email to the HEAD OF PRESTIGE BANKING. I want that person to know how FRUSTRATING this is. Do i really want to do business with a bank who cannot respect my time, who makes it so difficult? Do you respect that I have been a Client for over 20 years? Do you respect that I am paying a Prestige Client fee?

To add a "strawberry on top of this pathetic service", Megan has now informed me that my request will be cancelled today. Whoever is replying to me right now, please do not say you are escalating my call because clearly no-one cares including yourself.

I am waiting for you Standard Bank, I am waiting to see how you are going to turnaround this horrible experience for me?