Disappointed/Poor Service

<p>I spoke to an agent on tuesday 8 nov ( t her name was lindiwe) I asked her yo make a note that I would pay an amount on my credit card on 12 Nov. I received a msg advising that I failed to pay as promised . Today I spoke to Nopiwe who despite me advising her to get the called traced to verify whay I had promised infuriated me even more telling me the client that I must call back on monday as the agents tracing calls are not in today. I advised her to mail her superior to investigate what I agreed to and once done to give me a call apologising or send an apology sms. Instead she continued to argue . Std Bank your agents have no etiquette , initiative and are just blatantly rude. Please trace my call and get some one in authority to call me.</p>