Disappointed once again with BAD SERVICE

I called in Early January and complained that my roof is lowering due to rain damage. I was told that an assessor will come in the same day to assess the work. No one came in that day nor did anyone bother to contact me. I contacted the next day asking when will the assessor come in. Still no assessor came. On the 8 Jan I decided to email...with ofcourse no assistance. On the 14 Jan the assessor finally came in after I called several times demanding urgent assistance. This roof is at a state that it can be life threatening that if it rains more the roof can collapse and God forbid that any of my family or I am near the roof at the time and get injured. I am beyond frustrated. The customer service and the lack of attending to my claim is shocking. Standard bank is only concerned about money coming in but when it comes to claims they struggle to assist. It is now raining and the roof has lowered further more....who is going to attend to it when it is beyond repairable. Whatever was assessed was further damaged hence the assessors will now need to come again!!! This needs to be attended to urgently