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Natisha N
1 reviews | Active since Jul 2011
25 Feb 2025, 12:03
Disappointed loyal customer
I am utterly disappointed at the service received by standard bank. I have been a loyal customer with them for over 20 years. I have done 2 car loans with them, I have been paying my bond for 10 years with no interruptions except for COVID. I have merely asked for an extension on a payment holiday for 2 more months as my husband has been unemployed since July 24 and they have refused. They are literally acting like I don't want to pay, I am not saying that we are not going to pay, I am just asking for an extension and they cannot assist...clearly my loyalty is not appreciated and I feel that it is time to move over to a bank that will appreciate my loyalty!!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
25 Feb 2025, 12:15Dear Natisha
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Feb 2025, 12:15
Official
Dear Natisha
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
05 Mar 2025, 09:44Dear Natisha
Our team tried calling you to no avail.
Please let us know a convenient time we may contact you.
Looking forward to your response
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please let us know a convenient time we may contact you.
Looking forward to your response
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Mar 2025, 09:44
Official
Dear Natisha
Our team tried calling you to no avail.
Please let us know a convenient time we may contact you.
Looking forward to your response
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please let us know a convenient time we may contact you.
Looking forward to your response
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
06 Mar 2025, 09:38Dear Natisha
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply06 Mar 2025, 09:38
Official
Dear Natisha
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
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Natisha N's updateReviewer Update
07 Mar 2025, 08:48There is no point calling me as I dont not want to speak to any standard bank representative, what exactly do you want to say to me? This issue was not resolved, our institution has not helped me. I will be looking into a not banking institution for the future!
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Natisha N's update07 Mar 2025, 08:48
Reviewer Update
There is no point calling me as I dont not want to speak to any standard bank representative, what exactly do you want to say to me? This issue was not resolved, our institution has not helped me. I will be looking into a not banking institution for the future!