DISAPPOINTED - iStore Card Application Process

<p>I am extremely disappointed in the application process for the iStore Card through Standard Bank.</p> <p>As required, I submitted all the necessary documentation and received my 'pre-approved' e-mail. I tried to call the iStoreCard Call Centre (***) yesterday (around a week after the application) to enquire regarding the progress of the application and if all documentation was received. No one answered the helpline number (I was on the line for around 10 minutes).</p> <p> </p> <p>I then sent an e-mail to ********** requesting the progress of the application. Last night I received an e-mail from the courier company stating that they could not get hold of me to deliver my card (which is ironic as I never received a call from the courier company). This morning I phoned the courier company and they advised that my card is ready for delivery (which they have scheduled to deliver tomorrow). </p> <p> </p> <p>This afternoon I received an e-mail response from Standard Bank stating: </p> <p>"Kindly be advised that your application is still in progress. You will receive feedback in due course. You are welcome to contact us, should you require further assitance." </p> <p> </p> <p>This makes no sense - I do not understand how I can be told that my card is ready for collection from the courier company, yet after that I'm informed that my application is still in progress. </p> <p> </p> <p>I tried to contact the helpline (again) to clarify, yet hung up after 10 minutes of the call going unanswered. </p> <p> </p> <p>Let's see what happens tomorrow. </p>