Disappointed in your poor service

I always assume Standard Bank is such a reputable company but it is all lies. Personally, I have my cheque account since 2006 with them and it hurts the way they treat their customers. My wife Mrs. Keneiloe Tshenkeng closed her cheque account way back in 2015 and according to them the overdraft of the closed account is accumulating interest. The worse part is that they say the same overdraft account of the closed account, they have been paying the municipality monthly, but in the statement of the municipality, there is no money paid from Standard Bank.

My wife has been going up and down the route of Standard Bank Mafikeng since January 2021 with no help. Even today she is there and they are telling her they are investigating, and she must wait until 14H00 because they are attending an important meeting. It is irritating because my wife has been going to Standard Bank and calling them since January now her issue is considered not important. What is it that they are investigating? She says the person helping her says she can see that the account is closed in the system and she does not understand why is it accumulating interest.

After so many years of service with this bank, I think my time is up and I must get a better service provider at the end of the day it is me who decides who can take care of my financial interests.