Disappointed in the VAF department of Standard bank

I'm extremely disappointed in Standard Bank. They don't respond to emails. I've been highly affected by the global pandemic, I am in the hotel industry and we have been temporary laid off and salaries are cut drastically to 20% of the salary. I'm unable to pay VAF due to this matter. This year I reapp**** for a payment holiday, in advance to their 10 working day waiting period for assessment. A day or 2 before the debit order I get an sms and email that states that I have missing documents. The lady that I originally spoke to did not mention documentation only because I was requesting for a payment holiday extention.

After i received the sms and email, I called to enquire about the documents they don't have. They said I had to reapply. Because I didn't want to get anyone in trouble for negligence in informing me when I first requested for the extension of the holiday, I forwarded everything that was required. I have repeatedly been emailing them but I don't get any response. When I do call, they is always a long waiting period until I speak to an agent. I have sent multiple emails to the customer support and as well to the team leader - who I choose not to state his name on this platform- but I get no response. I am currently struggling with my mental health, because of how I am unable to keep up with my vehicle loan and other area where I need to financially support. I've sunk into depression. All I need is assistance and empathy from Standard Bank. I want to pay my Vehicle loan, but how I am suppose to when we keep getting temporary laid off for months? I'm also a single parent trying my best with my child. I don't want to have debts, both the business and I did not ask for this pandemic. But please try meet us half way. I just would like to know what is happening with the payment holiday process.

I wouldn't have bought a car if I knew this Global pandemic would cause me so much grief.