Disappointed in the tardy service and clearance of transfers / funds process

Last night a client came to collect good and made a payment on arrival. We both bank with standard bank so kinda expected it to be immediate (since immediate payments from other banks come through within minutes). It didn’t. It’s not the next day and still no funds have been cleared. We tried to call the bank - that was two hours of our lives we’ll never get back and didn’t change anything. I have emailed two business bankers and haven’t got any reply. How is it that in a digital world, where things are supposed to be easier, we can’t access our money or use it when we want? How is it that it can take 2 days for our own money to clear - when it’s our instruction to use it to pay for something? What if this was a life / death situation? Come on Standard Bank - you can do better! Can someone please call me and clear the funds so I can hand over the goods. My client has a LONG drive ahead of him and is already terribly delayed because of this!!!