gB
george B
1 reviews | Active since Jul 2018
27 Jan 2020, 10:33
Disappointed in the Poor Service
Why the sudden increase in my installments: Account Number ***
My normal installments was R3441.00 on my car and i normally pay more than that Saturday i had received an sms that say i must pay R4057.08 but according to my December statement the R3441.00 was the normal payment and for december i had pay R4050 .00 so my account was not in arrears in fact it was overpaid each month
So on friday i made a payment of R4000.00 .So i just want clearity why the sudden increase and thank God February will be my last payment on the car unless there is another payment increase.
And i just need an updated statement so i can see what is my balance on my Account .
Will never recommend this bank to anyone.
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george B's updateReviewer Update
28 Jan 2020, 10:28Still waiting for response from standard bank.When your account is 1 month behind you get numerous phone calls to make a payment but as soon you had a query regarding your account no one respond on its.Very disappointed in STANDARD BANK
gB
george B's update28 Jan 2020, 10:28
Reviewer Update
Still waiting for response from standard bank.When your account is 1 month behind you get numerous phone calls to make a payment but as soon you had a query regarding your account no one respond on its.Very disappointed in STANDARD BANK
Standard Bank's replyOfficial
29 Jan 2020, 02:35 Hello George
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply29 Jan 2020, 02:35
Official
Hello George
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***