Disappointed in Standard Bank’s Prestige banking department

I am thoroughly disappointed with my experience as a Prestige Banking client at Standard Bank. What was supposed to be a premium service has turned into a constant source of stress and frustration. My biggest issue has been with their loans department. In my personal experience, the department has been incredibly ***********, and an error on their side ended up damaging my credit score. What has made this situation even worse is that despite raising the issue, there has been little to no effort from Standard Bank to correct it. As someone who has always taken pride in maintaining a clean financial record, this has been extremely distressing. The disappointment doesn’t end there. The prestige bankers—who are supposed to offer enhanced service and support—have been the main reason I would never recommend upgrading from regular banking to Prestige with Standard Bank. The level of assistance I received was far below what one would expect from a premium tier. In fact, I’ve had better outcomes simply walking into a branch than dealing with so-called Prestige support. I’ve been an advocate for Standard Bank for years, but this experience has completely changed my perspective. For anyone considering Prestige Banking, I’d strongly advise thinking twice or looking at alternative options. What should have been an upgrade has only added unnecessary stress to my life. Thoroughly disappointed.