Disappointed in Standard Bank SA

For the longest time I thought this was a great bank but it will bring you nothing but stress.

My uncle and I have been following up with Standard Bank's Trust department for months - it got to a point where they don't take our calls nor respond to emails. All this for money that's not theirs.

In the past month, we have gone to Standard Bank more than 5 times and we always get the same response, "we are working on it and you should receive your money in a week." A week turned into weeks. Weeks turned into a month, and a month turned into months. We are honestly tired and this is beginning to affect his health because from the conversations with staff at Standard Bank, everything is above board but now what's the hold up? Where is the money?