Disappointed in Standard Bank

We have been clients with Standard bank for 20 years now. When the Lockdown started in March 2020 we went to our local Standard bank to put a hold on our account because of job losses and no income we were afraid that the debit orders would go through and be sent back which gives a negative impact on ones account. As it happend ther were a few debit orders that tried to go through but was sent back and left us with banking costs that had to be paid. Eventually, I submitted a claim to SARS and we got a refund which was paid into this Standard bank account and luckily our banking costs were paid in full. We were so glad. I went to my local Standard bank to lift the hold on my account and to get hold of the funds that are available after all costs have been paid. I wasn`t as lucky. Firstly the bank consultant tried to lift the hold on my account which she had put in,but the Standard Bank head Office had put another hold on this account. Not just any hold but a collections hold and the handed us over to Daly for the oustanding banking costs on this cheque account that has been paid in full. Since 7/08/2020 I went back to the bank trying to close my account. That did not happen. I tried getting my funds back,that also did not happen. This is the service I get for being a client of Standard Bank for 20 years now. Well I am finished with them. I am so disappointed in their service. When I went to the branch to put a hold on the account,it didn`t even take me 5 minutes. Now I want my money and they have so many excuses!!!!