Disappointed in service received

Service in general has pretty bad lately but a recent Student Loan application with Standard Bank has been bad on a new level, well for me anyways.<br> 2 Years ago, I done a student loan for my sister, no issues at all - perfect experience.<br> Last month, attempted to do the same for my Sister in law... From the new on line application process to the signing at the Branch (numerous issues in between and even after) was a constant Delay. <br> The interest rate I was given is so much higher, no explanation as to why even from service manager... <br> The really bad bit for me was that I compare this to service I received with my Sisters application, night and day difference!!<br> In total, I had to call for feedback 5 times.<br> O well - like I mentioned at the beginning... Service nowadays.<br>